Contact Center Manager

Professor Gatsby's Heating, Cooling and Plumbing • Full-time • Berlin Township New Jersey, US • $75k - $85k / year • 4w ago

Are you a master communicator, ready to take on any challenge? Can you lead with ease and precision? If so, look no further! Professor Gatsby's Heating and Cooling is on the hunt for a full-time Contact Center Manager to join our dynamic team in West Berlin, NJ!

We offer a competitive salary of $75,000 - $85,000, plus an array of fantastic benefits, including: • Health insurance • A 401(k) match • 5 paid sick days after 90 days • Paid holidays (every major one) • Paid vacation • Continual education opportunities • A team atmosphere, company parties, and more

Your future in management starts here - don't wait, apply today to join our HVAC company!

WHAT SETS US APART

We have been delivering first-rate HVAC services and products at affordable prices to Turnersville NJ and the surrounding cities including Southern Jersey, Washington Township, Sewell, Turnersville, Glassboro, Clayton, and Williamstown. Customer satisfaction is our first priority. We are the highest-rated company in the area because we take our time and do it right. Whether our residential customers need repairs to their existing heating and cooling systems or a completely new installation, we are here to serve their needs. We chose a professor for our mascot to signify accuracy, integrity, attention to detail, and expertise.

Our highly trained technicians love what they do. We believe that if you don't love what you do, then you can't deliver the best service and value to your customer. Your heart must be in it. Our team focuses on continuing education so we can present our customers with the best options in the industry. We care about our team. We are growing fast and believe that if we invest in our team now, they will grow with us. We want to offer careers not just jobs.

WHAT WE'RE LOOKING FOR IN A CONTACT CENTER MANAGER • Problem-solving ability • Emotional intelligence • Time Management skills • Leadership skills and/or training abilities • Process improvement skills • Proficiency with Microsoft Suite

The following qualifications are preferred: • Experience using Service Titan • Mentorship experience • Conflict resolution skills • Analytical abilities

Do you have what it takes? Keep reading to see if you'd love this management role as our Contact Center Manager!

YOUR NEW ROLE AS OUR CONTACT CENTER MANAGER

This management role with our heating and cooling company typically works 8 am - 5 pm, Monday through Friday.

As a Contact Center Manager at our HVAC company, you kick off your day by diving into KPIs, checking out how many appointments your team is crushing. You've got your finger on the pulse, making growth decisions and hiring new talent when needed. You're the go-to coach, guiding your team to make every call efficient and top-notch in quality. You're also the scheduling pro, balancing full-time and part-time shifts to handle the inbound and outbound calls like a champ. Every day is about keeping things running like a well-oiled machine while lifting your team's performance to new heights!

Don't wait - apply now and take the first step towards a fulfilling career with our heating and cooling company with endless possibilities. Let's work together to make great things happen! Apply now to join our HVAC company by using our 3-minute initial application!

Related Jobs

HVAC Services Specialist

Professor Gatsby's Heating, Cooling and Plumbing • Full-time • Berlin Township New Jersey, US • 2w ago

2w ago

Apply

HVAC Service Agent

Professor Gatsby's Heating, Cooling and Plumbing • Full-time • Berlin Township New Jersey, US • 2w ago

2w ago

Apply

Residential HVAC Installation Specialist

Professor Gatsby's Heating, Cooling and Plumbing • Full-time • Berlin Township New Jersey, US • 2w ago

2w ago

Apply