Minimum Requirements
• Minimum of four (4) years’ experience in HVAC sales or operations/business sales setting
• Minimum of three (3) years’ experience in managing teams of people, processes and budgets
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to:
• DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years
Responsibilities
• In this role, you will be responsible for providing the leadership for all activities from the installation of new equipment or implementation of a services contract through lifetime connectivity with that customer
• Processes within that oversight include support of sales through contract pricing on parts and service, field service coordination, management of technicians, invoicing and collections, and customer satisfaction
• Work arrangement: This role is designed to be onsite
• Oversee the service coordination function to respond efficiently to customers, ensure technicians’ training and skill level is appropriately balanced to service customers, and leverage resources across the district
• This includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long term service agreements
• Effectively attract, coach, counsel, train and develop all service employees
• Drive continuous improvement through company performance management process and technical product training programs available
• Develop employee skill levels, including customer service, process and technical skills to the highest degree possible
• Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets and increasing utilization of the service team
• Ensure that standard service work processes are created and followed
• Improve transactional processes impacting the customer experience and increase overall customer satisfaction
• Ensure environmental, health and safety compliance within service team
• Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites
• Travel to customer job sites is required, which may include outdoor work and/or work in mechanical/equipment rooms
• During the site visits, the employee may be exposed to variable weather conditions; moving mechanical parts; heights, and other variable environmental conditions based on location
Qualifications
• Minimum of four (4) years’ experience in HVAC sales or operations/business sales setting
• Minimum of three (3) years’ experience in managing teams of people, processes and budgets
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to:
• DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years
Benefits
• Base Pay Range: $100,000 - $140,000/year
• Total compensation for this role will include an incentive plan
• Disclaimer: This base pay range is based on US national averages
• Actual base pay could be a result of seniority, merit, geographic location where the work is performed
• We offer competitive compensation and comprehensive benefits and programs
