Customer Service Representative - HVAC Company
Position Title: Customer Service Representative
Department: Customer Service
Reports To: Customer Service Manager
Location: North Augusta, SC
Employment Type: Full-Time
Position Overview:
Our growing HVAC company is seeking a motivated and detail-oriented Customer Service Representative to join our team. The ideal candidate will be the first point of contact for our customers and will play a crucial role in ensuring customer satisfaction and retention. You will be responsible for handling inquiries, scheduling appointments, and providing information about our HVAC services. If you are a problem solver with a passion for providing excellent customer service, we want to hear from you!
Key Responsibilities:
- Customer Interaction:
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Answer and manage incoming calls, emails, and online inquiries from customers in a professional and courteous manner.
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Listen to customer concerns and provide appropriate solutions or escalate issues when necessary.
- Appointment Scheduling:
- Information Management:
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Maintain accurate records of customer interactions, service requests, and appointments in our Customer Relations Management system.
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Update customer accounts and track service histories.
- Service Coordination:
- Sales Support:
- Administrative Tasks:
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Perform various administrative duties such as data entry, filing, and documentation.
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Assist in preparing reports and customer insights for management.
Qualifications:
Education: High school diploma or equivalent; additional coursework in customer service or similar field is a plus.
Experience: At least 1 year of experience in a customer service role (preferred), preferably within the HVAC or a related industry.
Skills:
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Strong verbal and written communication skills.
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Excellent organizational and multitasking abilities.
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Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
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Familiarity with Customer Relationship Management systems and practices.
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Ability to work independently and as part of a team.
Personal Attributes:
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Customer-Oriented: A genuine desire to help and solve problems for customers.
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Detail-Oriented: High attention to detail and accuracy.
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Problem-Solver: Ability to think critically and find effective solutions.
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Positive Attitude: Friendly, energetic, and capable of maintaining a positive disposition even during challenging situations.
What We Offer:
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Competitive salary.
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401k and Wellness Plan Available
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Opportunities for professional development and advancement.
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A supportive and dynamic work environment.
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Comprehensive training in our HVAC services and products.
