About the Company:
At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing.
Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide. We are actively seeking a Senior Thermal Customer Engineer (refrigeration/chillers) to join our dynamic team.
About the Role:
The Senior Thermal Customer Engineer is responsible for maintenance and emergency repairs of Vertiv’s Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager. Responsibilities:
Respond in a professional manner to all assigned service calls while on duty. Perform all work in a safe manner and in accordance with established company safety policy. Perform all work using good working practice and current codes of practice/legislation relevant to assigned task. Assist in ensuring that the planned maintenance completion rate is maintained at a minimum of 90%.
Keep scheduling team informed of changes to your schedule and the status of all open jobs. Maintain the accuracy of the customer listing by reporting errors with the site change form. Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner. Create reports using Field
DB system and ensure regular synchronization. Report sales or service leads to the proper department via the correct process. Support company vision and management decisions. Use email and other Office based programs to maintain/enhance communications processes. Ensure that all Vertiv processes are followed. Keep company vehicle clean and properly maintained. Protect all tooling and company property issued. Work as part of the service team and support business needs.
Take an active role in the call out.
Qualifications:
NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning. City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB. Excellent computer skills. Previous environmental service experience. Excellent customer service skills. Self-starter, ability to plan, organise and manage time effectively. Clean valid driving license.
Required Skills:
Refrigeration and Air Conditioning, Refrigerant Safe Handling, Computer Skills, Environmental Service Experience, Customer Service Skills, Time Management, Valid Driving License.
