Company Overview
WHO WE ARE:
Allied Air Enterprises is a division of Lennox International. We bring together the collective strengths of seven comfort brands – Armstrong Air, AirEase, Concord, Ducane, Allied, Allied Commercial and Magic-Pak to give distributors and dealers the ultimate source for heating and cooling solutions. From compact residential applications to large commercial projects, Allied Aire Enterprises redefines ease-of-business through breadth of product, resources and competencies unparalleled in the market.
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.
Job Description
WHAT YOU'LL BE DOING:
As the Digital Lead Business Analyst reporting to the Digital Solutions Manager, you will:
- Support the launch of strategic e-commerce and digital programs
- Build and maintain a repository of requirements and process flow documentation
- Collaborate with business representatives and subject matter experts to develop requirements documentation, data scenarios, and build process excellence for eCommerce and Digital Marketing programs and projects
- Maintain backlogs
You must thrive in a fast-paced, ambiguous, and constantly evolving environment, possess natural analytical thinking, and effectively communicate complex concepts to non-technical users.
Essential Duties And Responsibilities
- Demonstrate a strong understanding of marketing technologies and customer experience to support digital strategy development across business segments, markets, and brands
- Collaborate with customers, partners, and internal teams to identify market problems, new opportunities, and improve customer experience
- Break down complex roadmap objectives into manageable projects, initiatives, or features
- Analyze end-to-end processes and system requirements, documenting and recommending improvements for strategic initiatives
- Collect and log customer feedback to support product enhancements and process improvements
- Lead teams in documenting functional and non-functional requirements using various elicitation techniques, ensuring alignment with business strategy
- Maintain product documentation, including use cases and detailed configuration and design specifications
- Support product backlog grooming by managing requirements, enhancements, production defects, and tasks
- Collaborate with the Sr. Digital Manager on project execution, including releases, programs, and portfolio management
- Recommend process optimizations and improvements
- Participate in evaluating new platforms, tools, and technologies
- Develop training materials and process improvements
- Demonstrate strong organizational skills and attention to detail, effectively managing multiple priorities
- Exhibit excellent interpersonal and communication skills, translating technical information for non-technical audiences
- Display a proactive, forward-thinking attitude and creative problem-solving ability
- This position is based in West Columbia, SC, with in-office work Monday through Thursday and the option to work from home on Fridays.**
Qualifications
WHAT WE ARE LOOKING FOR:
Education & Experience
- A BS or MS in Computer Science, MIS, or a related field.
- 8-10 years of related experience and/or training is required. Certifications are a plus.
Skills & Competencies
- Proven Business Analyst experience working with packaged eCommerce or CMS platforms at an agency and/or client-side for large, matrixed marketing organizations
- As a member of the Digital Marketing team, data-driven planning and reporting will be critical to success
- Demonstrated experience with industry best practices and an understanding of different technologies.
- Ability to think ahead to forecast issues and market changes and resolve challenges with the business, teams, vendors, partners, and Product Managers.
- Familiarity with Agile, Waterfall and hybrid methodologies processes and application development lifecycle
- Strong written and oral communication abilities
- Experience with PaaS, SaaS, DaaS platforms is a plus
WHAT WE OFFER
Compensation:
This is a salaried exempt role. The salary range for this role and market is between $116,000-145,000 annually. Factors that may affect the starting salary include geography/market and the individual’s tenure, performance, skills, education, experience, and other qualifications of the successful candidate.
Employees in this role are also eligible for annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.
BENEFITS
Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.
Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 10 paid holidays, and 3 floating holidays per year.
Our Culture
At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!
Disclaimers
The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.
