Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.
Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!
Find out more about CE at www.carrierenterprise.com.
Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).
Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business-to-business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. CE offers customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions CE as an industry leader. With over 200+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC/R needs.
We currently have an opportunity for an Inside Sales Support Coordinator position in our San Antonio, Texas branch.
Provide daily interaction with our customers in a friendly, courteous, efficient, and professional manner.
Follow up promptly on all customer requests for information, quotes, alternative parts, and delivery dates.
Proactively communicate with customers about any expected delays or issues with their order.
Communicate with customers through various channels including but not limited to phone, email, and chat.
Researching, navigating, and independently or collaboratively working with the right resource to locate answers to resolve customer complaints.
Maintain knowledge of new and existing products and inventory by participating in training, reviewing catalogs, websites, and internal resources.
Ability to process orders, forms, applications and recommend product accessories.
Document record of customer interactions, transactions, comments, and complaints using provided digital tools.
Communicating and coordinating with colleagues as necessary to ensure customer satisfaction.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Wholesale Building Materials
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