Qualifications
Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent combination of education and experience is preferred. Requires at least 8 years related experience. HVAC industry experience preferred.Knows the principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Requires good verbal and written communication skills. Must have strong computer literacy in Microsoft Office, including Excel, Word and PowerPoint. Requires experience with general office applications such as FAX and EDI. Prefer experience using SAP including using queries.
Job Description
The individual in this role provides complex clerical support to the Regional Distribution Center.
Duties include but are not limited to:
- Develops and maintains logs, reports, audit processes, SOX controls and applicable metrics in order to avoid picking and shipping errors.
- Coordinates and maintains safety training, documentation, communication and postings to ensure corporate and OSHA compliance.
- Ensures and records the accurate arrival, duration and departure of inbound activity; notifies management of any imminent or potential detention charges and resolves issues or variations with the inbound documentation.
- Provides timely customer service to all internal and external customers.
- Initiates any inbound vendor or in-transit freight claims and actions related to any serial number deviations.
- Carries out any supporting activities, including determining disposition of damaged product.
- Monitors non-conformance in Standard Operating Procedures (SOPs), processes, packaging, vendor cross-reference or UPC issues.
- Participates in other projects as assigned.
WE VALUE DIVERSITY
Here at Lennox we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.
Company Profile
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.
