About Carrier:
Carrier is a leading global provider of healthy, safe, and sustainable building and cold chain solutions. Our diverse workforce drives innovation and excellence across various business segments, including HVAC, refrigeration, and fire and security.
About the Job:
We are seeking a Senior Customer Service Associate to join our team in the United States. This role will focus on communicating with external and internal commercial customers to build strong relationships and drive sales growth in the parts business. As a key member of our customer service team, you will provide exceptional support and contribute to the company's success.
Job Description:
• Provide customer service and support via phone and email
• Build relationships with customers to drive sales growth
• Participate in cross-functional projects and initiatives
• Collaborate with internal teams to resolve customer issues
Qualifications:
• High School Diploma or equivalent required
• 5+ years of customer service experience in a call center setting preferred
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
Salary Range: $61,213 - $107,122 per year, depending on location and experience.
