Job Overview:
Chapman Heating and Cooling is a 45-year-old company that continues to grow and expand its services. We are excited to add this position to our team to help maintain our high standards of customer service and online presence.
As a Customer Support Specialist with Social Media Focus, you will be responsible for providing exceptional customer service, managing social media content, and collaborating with the marketing team to develop effective strategies for customer engagement and retention.
This is an excellent opportunity to join a growing company and contribute to its continued success.
Key Responsibilities:
• Answer incoming calls promptly and assist customers with HVAC inquiries, service scheduling, and related questions.
• Schedule HVAC service appointments efficiently, coordinating with technicians and ensuring timely responses to customer needs.
• Maintain accurate records of service schedules and customer interactions.
