Job Overview
We are seeking a highly organized and customer-focused Service Call Coordinator to join our team at Instant Aire LLC. This role is responsible for handling incoming service calls, prioritizing tasks, and ensuring timely responses from our technicians.
About the Role
• Answer and prioritize incoming service calls, providing friendly and professional customer service.
• Gather detailed information from customers regarding HVAC service requests and emergency situations.
• Schedule and dispatch HVAC technicians based on availability, location, and skill set.
• Coordinate effectively with field technicians to ensure timely responses and service delivery.
• Monitor job statuses, adjust schedules as necessary, and communicate updates to customers.
• Handle inquiries about service availability, pricing, and appointment scheduling.
• Keep accurate records of calls, technician schedules, and job status updates.
Requirements
• Previous experience in a call-taking, dispatching, or customer service role (experience in HVAC or related industry preferred).
• Strong communication skills, both verbal and written.
• Ability to multi-task and manage time efficiently in a high-volume environment.
• Comfortable using dispatch software and computer systems.
• Strong problem-solving abilities and a sense of urgency.
• Ability to stay calm under pressure and work in a team-oriented environment.
• High school diploma or equivalent.
Compensation and Benefits
• Salary: $45,000 - $55,000 per year, depending on experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunity for growth within the company.
• Supportive and collaborative work environment.
