Job Title: HVAC Product Support Specialist
Estimated Salary: $58,000 - $68,000 per year.
About the Job:
We are seeking a talented HVAC Product Support Specialist to join our team at Havtech LLC. As a critical member of our Commercial Distribution department, you will provide exceptional customer support and drive warranty administration growth through effective communication and product knowledge.
You will manage and process warranty claims and inquiries, respond to customer questions, and determine the best method to resolve problems.
The ideal candidate has a strong background in HVAC product knowledge, excellent customer service skills, and the ability to thrive in a fast-paced environment.
Key Responsibilities:
• Manage and process warranty claims and inquiries
• Respond to customer questions
• Drive warranty administration growth
• Determine best method to resolve problems
• Provide effective communication to internal and external contacts
Requirements:
• Bachelor's degree and two (2) years of inside technical sales or related experience preferred; or an equivalent combination of education and work experience.
• Proven track record with inside sales and superior customer services skills.
• Experience working in a process management system and priority setting.