Air Conditioning & Heating Service Company is looking for a highly detail-oriented and communicative person to support our daily operations as a full-time Dispatcher! If you can effectively coordinate multiple moving parts and drive efficiency, we need you in our Santa Fe, NM office.
Come provide excellent customer service and help our technicians while earning $18.00/hour. We offer our team excellent benefits, including:
• Health, dental, vision, and life insurance
• Growth opportunities
• Bonuses
• PTO
• A 401(k)
• Uniforms
• A company-provided phone
• Company parties
This is a fast-paced office job - if you feel up for the challenge, apply today!
YOUR RESPONSIBILITIES
Our Dispatcher normally works from 8:00 am - 5:00 pm, Monday - Friday. Some after-hours or weekend availability may be required for emergency service calls.
In this dispatch role, you oversee the daily scheduling and movements of our technicians, ensuring they respond to calls promptly. You assign service calls based on our techs' availability, skills, and locations to optimize our efficiency. With a positive attitude, you answer customer calls, provide important updates, and adjust schedules based on cancellations, emergencies, and other changes. You confirm appointments, answer questions, and deliver excellent customer service.
Providing vital in-field assistance, you track job progress and relay information to the technicians. This includes informing techs about the parts and tools they need. Attentive to detail, you perform data entry, maintain customer records, and record job details in our system. You process detailed work orders and prepare accurate reports. Collaborating with the service manager and other departments, you help order parts, allocate company resources, and coordinate service follow-ups.
OUR IDEAL DISPATCHER
• Friendly, professional demeanor with strong customer service skills
• Time management skills and ability to prioritize tasks in a fast-paced environment
• Organizational skills and attention to detail
• Excellent verbal and written communication skills
• Basic computer proficiency with the ability to use Microsoft Office and dispatch software
• High school diploma or equivalent
PREFERRED QUALIFICATIONS
• Dispatch experience with an HVAC, plumbing, or other service company
• Familiarity with HVAC systems and terminology
• Ability to read and interpret schedules and work orders
• Ability to speak English and Spanish
ABOUT US
We're not just another HVAC company-we're an employee-owned business, meaning everyone on our team has a stake in our success. Our culture emphasizes being adaptive, efficient, and team-oriented. We know that when we support each other and value every individual's growth, we all win. Our goal? To keep our customers comfortable, our employees happy, and our business thriving. That's why we provide tools, support for licenses, and even team parties-because we believe a great workplace makes for great work. We hope you'll join us!
It's easy to apply with our short initial form. Take your career to the next level with us!
