About the Position
This is an exciting opportunity to join Carrier's team as a Senior Customer Service Associate. As a key member of our Commercial Sales team, you will be responsible for building strong relationships with our external and internal Commercial customers, driving sales growth, and providing exceptional customer service.
Key Responsibilities
• Develop and maintain strong relationships with external and internal Commercial customers to drive sales growth and customer loyalty.
• Provide prompt and accurate responses to customer inquiries, resolving issues efficiently and effectively.
• Collaborate with internal teams to identify opportunities for process improvements and implement changes that enhance customer satisfaction.
• Maintain accurate records and reports, ensuring compliance with company policies and procedures.
• Participate in cross-functional initiatives to promote a culture of continuous improvement and excellence.
