About the Role
As a Customer Service Representative at Wickstrom Plumbing Heating & Cooling, you will play a critical role in ensuring seamless service delivery to our customers. Your primary responsibility will be to maintain the service and maintenance technician's daily schedules, book leads, and set service calls for all technicians.
Key Responsibilities
• Schedule and coordinate all service calls as calls are received using dispatch system.
• Contact customers with updates on job status from job start to finish.
• Maintain Service Agreements within the system.
• Maintain customer files and information flow between technicians and the office.
• Follow up on completed jobs.
Required Skills
• Leadership
• Customer service
• Ability to multi-task
• Adherence to company values
• Ability to meet or exceed all assigned goals
• Ability to adapt and remain organized
• Communication, reporting and compliance
• Accountability/ownership of one's duties and actions
• Desire for continued skill development
• Ability to use/learn software programs
Benefits
• $25-$35 per hour salary
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Parental leave
• Profit sharing
• Vision insurance
About Us
Wickstrom Plumbing Heating & Cooling is an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
