Job Summary
We are seeking a highly organized and detail-oriented HVAC Service Operations Coordinator to join our team at National HVAC Service. This role involves coordinating and dispatching HVAC technicians to various job sites, ensuring smooth service delivery and maintaining high levels of customer satisfaction.
The ideal candidate will have excellent organizational, communication, and customer service skills, with the ability to handle high-pressure situations and resolve conflicts quickly.
Responsibilities include:
• Scheduling and Dispatching:
• Coordinate and schedule HVAC service calls, installations, and maintenance based on technician availability, customer priority, and job urgency.
• Dispatch HVAC technicians to job sites in a timely and efficient manner.
• Customer Communication:
• Communicate with clients to confirm service appointments, provide updates, and address any concerns or inquiries.
• Serve as the point of contact for commercial clients during the scheduling and service process, ensuring excellent customer service.
• Job Tracking and Documentation:
• Maintain detailed records of all service requests, technician assignments, and completed work.
• Ensure accurate logging of job details, including materials used, time spent, and service completion.
• Coordination with Technicians:
• Communicate with HVAC technicians regarding job status, equipment needs, or any special customer requirements.
• Monitor technician progress and adjust schedules as needed to maximize efficiency.
• Data Entry and Reporting:
• Input and update job status, customer information, and technician schedules in our management software.
• Provide reports on technician productivity, service completion, and any delays or issues.
This is a full-time position with regular business hours, but flexibility to respond to after-hours emergencies or urgent client needs may be required.
Estimated Salary: $60,000 - $80,000 per year, depending on experience and location.
