Benefits/Perks

Competitive Compensation

Paid Time Off

IRA/Match

Job Summary

We are seeking a motivated and outgoing Customer Service/Scheduler/Assistant to join our team. This is a PT position 25-30 hours a week. Approximately 10:30am - 4:30pm daily. In this role, you will communicate with customers to identify their needs, process requests, schedule appointments, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Your main responsibilities will include answering phone calls and scheduling appointments, pulling permits, data entry. The ideal candidate is highly organized with excellent written and verbal communication skills and a friendly demeanor.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Schedule appointments and maintain a calendar

Administrative and clerical tasks as needed

Qualifications

High school diploma/GED required, Associate’s degree or administrative training is preferred

Previous experience as Customer Service or similar position

Familiarity with standard office equipment such as printers and fax machines

Excellent computer skills and knowledge of Microsoft Word, Outlook, and PowerPoint

Highly organized with excellent time management skills and the ability to prioritize projects

Superior Heating, Air Conditioning, Electrical & Plumbing

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