• *Job Overview**

We're seeking a skilled HVAC Customer Care Specialist to join our team at LG Electronics.

In this role, you'll respond to customer inquiries and provide expert support for LG Air Conditioning Technologies' products and services.

You'll work closely with internal departments to ensure seamless customer experiences and escalate complex issues to higher-tier support functions as needed.

Key Responsibilities:** • Rapidly resolve customer issues and improve customer satisfaction. • Respond to B2B customer inquiries regarding product and parts availability, shipping, and delivery status. • Collaborate with internal departments to meet customer needs and escalate calls to higher-tier support functions when necessary. • Refer consumer how-to-buy and service-related inquiries to authorized dealers. • Provide basic troubleshooting guidance for B2B customers and escalate complex issues to higher-tier technical support teams. • Document customer cases and activities in LG ACT's Partner Relationship Management/case management system. • Offer equipment operation assistance to consumers, as needed. • Update customer contact and account records in LG ACT's Partner Relationship Management system. • Assist B2B customers with accessing and navigating LG ACT's Learning Management System. • Meet departmental KPIs and contribute to continuous improvement activities.

Requirements: • High school diploma plus 2 years of experience in a customer service contact center environment. • Experience in HVAC or other technical support roles is a plus. • HVAC technology certificate or diploma is a plus. • Demonstrated ability to type 40 words per minute. • Effective and diplomatic oral and written communication skills in English. Spanish is a plus. • Exceptional organizational skills. • Empathetic with the ability to build and maintain strong relationships with customers and colleagues. • Proficient computer skills, including experience with the Microsoft Office suite. • Experience working with a softphone in an ACD platform. • Experience working with Customer Relationship Management software. Salesforce experience is a plus.

Compensation: $43,000-$57,000 USD

Location: [Your Location]

About LG Electronics

Leveraging our management philosophy, 'Jeong-do Management,' we prioritize high ethical standards and transparent operations.

With a rich history spanning over six decades and a global presence in over 290 locations, we offer a diverse portfolio that includes Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions.

We strive to empower people and celebrate differences because we believe diversity will create the unexpected.

LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to characteristics protected by state, federal, or local law.

We believe in pay transparency as a key part of diversity, equity, and inclusion.

LG Electronics

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