JOB DESCRIPTION:

CES TECH HVAC business striving to provide a rewarding work environment and experience for our employees while servicing residential costumers, we are currently looking for an experienced Dispatcher/ Office Assistant to help manage the day-to-day operations.

The Dispatcher/ Office Assistant will assist with the day-to-day functioning of the company’s front office administration, assisting co-workers in administrative tasks to increase company productivity. The role requires an experienced, self-directed, resourceful, high-energy professional who is confident taking initiative and finding opportunities to enhance their role beyond the daily call of duty. The ideal candidate will rise to challenges, be a creative problem solver and apply high standards to their work and office environment.

DETAILED JOB FUNCTIONS: • Processing all incoming client service, maintenance and warranty calls in pleasant and courteous manor • Assigning service tickets to Technicians based on schedule and geographical locations • Schedule and coordinate service and access to job site locations as needed • Ensure all information and documentation is properly captured by technicians before processing service tickets into billings • Process the ordering/shipment of materials and equipment as needed • Manage the dispatch board / schedule for service work and follow ups • Assist with collection calls on past due billings and other accounting functions as needed. • Adhere to the policies and procedures of the company • Process and document all work in a timely manner • Perform additional work as directed by HVAC President and Service Manager

REQUIRED QUALIFICATIONS: • High school diploma or general education degree (GED) • Proficient knowledge in computer skills: MS Office - Word, Excel, Outlook • Ability to multi-task and stay organized • Prior supervisory experience • Knowledge of contra costa, solano, san jose y Alameda maps and neighborhoods • Excellent communication skills & use of English

PREFERRED QUALIFICATIONS: • FieldEdge Software or other Field Management Software • Experience working in HVAC or other high paced dispatch front office

WORKING CONDITIONS: • Full-time schedule, Monday through Friday 8.30am to 5pm • Our office is based in Concord CA

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Work Location: In person

CES-TECH Heating & Cooling

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