Central Cooling and Heating located in Woburn, MA is seeking experienced Residential HVAC Service Technicians to join our team servicing our North shore customer base!

Pay: $25 - $48/hr + Commissions and Bonuses (Top Techs earn over $150k!)

Performance review after 90 days of employment.. Not just a handshake deal, we'll put it in writing!

We don't just offer jobs—we build careers. Here’s why you’ll love being part of our team: • Sign-on Bonus Up to $5,000! We value your skills and experience, and we’re ready to invest in you from day one. • Industry-Leading Compensation: We believe in rewarding excellence. • Training and Development Opportunities: We’re committed to your professional growth with training through our Service Professionals Academy and Resource Center! • Comprehensive Health Benefits: We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered. • Fully Stocked Warehouse & Parts Runners: We ensure you have the tools and support you need to excel, with a fully stocked warehouse and parts runners at your service. • New Clean Fully Stocked Truck: Drive in style with a new, clean, fully stocked truck that’s ready for any job. • Paid Time Off Starting Day 1! We believe in the importance of rest and relaxation, so you start earning paid time off from your first day. • 401(k) Plan with Company Match: Secure your future with our competitive 401(k) plan, including a generous company match. • Parental Leave: We support our team members through all stages of life, including offering parental leave for new parents. • Tool and Boot Allowance: We provide a tool and boot allowance so you have the best tools to get the job done. • Yearly Performance Reviews: We believe in continuous improvement and offer yearly performance reviews to ensure you’re on track and rewarded for your hard work.

Central Cooling and Heating is a nationally recognized leader in HVAC services, proudly serving the North Shore of Boston. Our dedication to employee development and unwavering commitment to high-quality service set us apart from the competition. When you join us, you’re not just taking a job – you’re joining a team that invests in your success and well-being. With our top-tier training programs, you’ll have the tools and support to reach your full potential.

Apply today!

The best time to find a great job is when you already have a good job!

In this role, you'll be responsible for: • Providing clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintaining customer satisfaction rate through post-service surveys and feedback. Striving to exceed customer expectations and resolve any concerns promptly. • Effectively diagnosing and repairing malfunctioning a/c systems, gas and oil furnaces, gas and oil boilers, zoning systems, hydronic heating systems, as well as other HVAC equipment recommending appropriate solutions and discussing options with customers. • Achieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call. • Demonstrating continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices. • Responding to service requests within CCH's defined time frame. Timely response ensures customer comfort and builds trust. • Completing annual maintenance of heating and air conditioning systems. • Participating as a member of our on-call rotation schedule for emergency service requests. • Identifying opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits. • Remaining flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs. • Maintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform. • Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule. • Additional Duties as Assigned

Required Skills and Abilities: • Prior heating and/or cooling experience in a residential capacity. • Service Titan experience preferred • Experience upselling additional services as well as selling replacement options when applicable. • Ability to prioritize tasks and communicate with customers. • Demonstrated excellent communication conflict resolution and interpersonal skills. • Demonstrated ability to work as an effective team member and pitch in as needed. • Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required. • Must be able to work on a ladder. • Must be able to lift 50 pounds.

Education and Experience: • High School diploma or GED • Minimum of two years field experience and formal training, as well as EPA certification. • Current and unrestricted driver’s license. • Professional set of tools. • Physical ability to perform all requirements associated with this position.

Job Type: Full-time

Pay: $30.00 - $48.00 per hour

Benefits: • 401(k) • 401(k) matching • Company truck • Dental insurance • Employee assistance program • Employee discount • Fuel card • Health insurance • Health savings account • Life insurance • Paid time off • Parental leave • Professional development assistance • Referral program • Tools provided • Vision insurance

Schedule: • Monday to Friday • On call • Weekends as needed • Year round work

Supplemental Pay: • Commission pay • Overtime pay • Performance bonus • Signing bonus

Experience: • HVAC Service: 2 years (Required)

License/Certification: • EPA Certification (Required)

Work Location: On the road

Central Cooling and Heating

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