Description

A FirstCall Mechanical Company

HVAC SERVICE TECHNICIAN LEAD

Location: Lawrenceville, GA

WHO IS FIRSTCALL MECHANICAL?

C2H Air and Electric is a commercial and industrial HVAC services provider in the Atlanta metro area. Founded in 2013, C2H Air and Electric partnered with FirstCall Mechanical in 2024.

FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.

FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

Benefits Overview

FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including: • Competitive Weekly Pay • Comprehensive Healthcare Coverage - Medical, Dental, Vision, Free Telehealth + More • Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability • Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans • Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program • Generous Referral Bonus of $2,500 per referral • Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot and pants allowances

Position Overview

We are currently seeking an experienced Commercial HVAC Service Technician Lead to join our fast-growing C2H Air and Electric Team. The ideal candidate will have a can-do attitude and strong problem-solving skills, as well as an active EPA Certification.

Job Responsibilities • Diagnose causes of problems and/or failures in heating/air conditioning systems, refrigeration systems, and food service equipment, for the purpose of identifying equipment and/or systems repair and/or replacement needs with no mistakes/callbacks • Perform maintenance and service repairs, install new units, or replace parts of existing units according to specifications of 15 tons+ • Maintain larger PM contracts with more than 5 units • Repair or replace defective parts in units and equipment and their controls • Service and troubleshooting mini-splits and/or replacing smaller RTU’s and mini-splits for 15 tons or less • Service, troubleshoot, and repair all sizes of one or more of the following: boilers, chillers, controls, VFD, VRF, chilled water systems • Communicate with Dispatch to ensure completion of scheduled jobs • Maintain preventative maintenance schedules and procedures for customers • Provide elite customer service to every customer encountered

Accountabilities • Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry • Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC needs

ORGANIZATIONAL ALIGNMENT

This position reports to the local HVAC Service Manager and is responsible for engaging with the service team and all of our customers.

Qualifications • Valid Driver's License w/acceptable driving record • Active EPA Certification • 7+ years’ of experience in a commercial HVAC setting • OSHA 10 & 30 Certification • Manufacturer Certifications • Available to work flexible hours and on-call shifts as needed • Strong mechanical aptitude and problem-solving skills

BEHAVIORAL PROFILE

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively communicate with the customer by checking in and out with them on jobs. Able to explain the problems and resolution in a manner that the customer can understand. Closely communicate issues/concerns/updates with account managers on jobs. Answer any questions customers or other techs may have.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal numbers. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem-solving and prioritizing multiple tasks. Help to take the lead over and teach helpers and tech I’s. Intermediate computer skills.

Physical Demands

While performing the duties of this job, the employee is regularly required to use their hands. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth vision, and the ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

C2H Air and Electric

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