We are located in San Jose, providing professional heating and air conditioning services to residents and commercial businesses in Santa Clara County. We are seeking experienced HVAC Installation and Service Technicians to join our growing team!

We're a locally owned and operated company that believes in building our team from the inside. We don't want our employees to be satisfied, content, and stagnant, so we fully train them in-house and with outsourced programs, and map out each employee's career path.

We operate as a team. We understand the demands of this industry, but we also understand the demands of life and care for each and every individual that we employ and their families.

Requirements: • Five years of dispatching experience • Five years of customer service experience

MUST: • Be able to work in a fast-paced demanding environment • Be able to meet specific deadlines • Be versatile and able to help where needed, when needed • Be organized and detailed oriented

What we offer: • A steady full-time job

Competitive pay Health, dental, and vision - After the probation period 401k insurance introductions - After 1 year Life insurance introductions - After 1 year

Daily Duties, not limited to: • Keep up to date with dispatch program information and understand how to use each feature of it • Answer all incoming calls • Review, answer, and/or distribute overnight messages • Review, answer, and/or distribute overnight emails • Review appointment availability with the Service Dispatcher and Sales Coordinator • Assist the service department in scheduling residential maintenance agreement customers. • Make outbound calls to customers to schedule appointments • Follow up on recommended work noted on service work orders by service technicians • Call customers within 24 hours of a service call and conduct a Happy Call • Assist in the coordination of home shows, and other community events and sponsorships in conjunction with being visible • Maintain and respond to customer leads • Answer all incoming calls • Review, answer, and/or distribute overnight messages • Review, answer, and/or distribute overnight emails • Schedule club memberships in a timely manner • Maintain club membership information • Maintain on-call schedule, to include 1st on call and standby technician • Assist in training future dispatchers • Other duties as assigned

Please submit a resume and three references to be considered

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Vision insurance

Shift: • Day shift

Work Location: In person

Air Care Heating & Cooling, Inc.

New Jobs

CSR - Customer Service Representative